Shipping and Delivery
Last updated on May 7 2024
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. NAILA SHAHAB SAMREEN is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 9903511455 or care@hydroxcare.com
Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on care@hydroxcare.com
In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.
Orders once shipped cannot be cancelled.
The Company will not accept any returns nor initiate any refunds on purchase of the product unless:
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on care@hydroxcare.com
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Wellbeing Nutrition will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.
The Company shall provide only transit insurance which shall be valid up to the time of acceptance of delivery of the products only.
Wellbeing Nutrition is working with high-speed logistics to provide the smoothest service we can. Due to unseen circumstances there can be issues that delay the process of shipping which can cause an indefinite delay. Our customer management team will contact you on this basis providing updates.
HydroXcare is a wellness innovation aimed at helping you restore and take control over your health on a daily basis.
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